Customer Support
Kandiverse (Canada)
BeadBuddy — Perler bead pattern app
Contact us
For help with your account, billing, subscriptions, or anything else about Kandiverse, email us at:
We aim to respond within 2 business days.
Billing & subscriptions
Paid subscriptions are processed by Stripe. Charges appear on your statement as Kandiverse (or our legal business name as shown at checkout).
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Cancel anytime through Settings in the app, or email us — cancellation takes effect at the end of the current billing period.
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Include the email address on your account and, if possible, the date and amount of the charge when contacting us about billing.
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Refund rights depend on your region — see our Terms of Service for details.
Common requests
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Subscription cancellation or billing questions
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Account access or password reset
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Deleting your account and data
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Technical issues with the app
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Privacy questions (see also our Privacy Policy)
Related policies
Business
Kandiverse
Canada
Email: support@kandiverse.com
Last updated June 16, 2026